Web and CRM built for the way small business actually works

Hand-coded sites and the CRM tools to back them, without the agency overhead, bloated retainers, or features you do not need.

Get a free quote View our work
10+ Years building
100% Hand-coded, no templates
28 Deliverables, first project
What we do

Everything a small business needs online — under one roof

From the first page you show a prospect to the CRM that tracks them from lead to repeat customer. Built clean, built to last.

Core service

Web Development

Custom-built websites designed to win trust and capture leads — not WordPress templates, not page builders. Hand-coded for performance, accessibility, and long life.

  • Single-page and multi-page builds
  • Mobile-first, fast-loading, accessible
  • Netlify Forms for automatic lead capture
  • SEO foundations baked in
Popular add-on

Mini-CRM Setup

A local-dev admin dashboard built into your site — manage leads, projects, contacts, and schedule without paying for a SaaS subscription every month.

  • Lead pipeline and contact book
  • Project and schedule tracking
  • No ongoing subscription cost
Always included

Branding Integration

Your brand applied consistently across every pixel — colours, fonts, logo placement, tone of voice. You've spent time building your brand; the site should show it.

  • Brand board implementation
  • Logo variants (web-ready SVG/PNG)
  • Consistent typography and colour system
High ROI

Lead-Gen Optimisation

Forms that actually send leads somewhere useful. Email routing, optional SMS notifications, and a pipeline so no enquiry falls through the cracks.

  • Netlify Forms + email routing
  • Optional SMS alerts (Twilio)
  • Spam honeypot protection
Ongoing

Ongoing Support

Copy changes, new sections, speed fixes, or just "can you make this look better?" — without the agency hourly rate. Small jobs, fast turnaround.

  • Content and copy updates
  • Performance and SEO improvements
  • No lock-in, honest scope
How it works

From first conversation to live site — here's the play

No mystery, no bloated discovery decks. Five steps, plain English, realistic timeframes.

Discover

One call. We cover your goals, existing brand assets, audience, and what success looks like for your business.

Design

Layout, colour system, and content structure locked in before a line of code is written. No surprises at the end.

Build

Hand-coded HTML, CSS, and JavaScript. Clean, modular, documented — so you can hand it to any dev in the future if you need to.

Launch

Deployed to Netlify — fast CDN, free hosting, SSL certificate, form handling. Your domain pointed, your site live.

Support

You're not on your own after go-live. Updates, tweaks, and questions handled quickly — no support ticket queue.

Recent work

Built for real businesses, not award panels

The first client was a carpentry business in Sydney's Northern Beaches. Here's what we built — and what it was worth.

Born to Build Carpentry

A full digital presence for a carpentry business specialising in granny flats

Nathan Hendriks runs Born to Build Carpentry and Construction Services on Sydney's Northern Beaches. He needed a marketing site that looked professional, captured leads automatically, and let him manage his pipeline without paying for a SaaS subscription every month. We built all of it.

$18–25k Project value
100% Hand-coded, no templates
28 Deliverables
0 Ongoing SaaS costs
Start your project Full case study coming soon

What we delivered

  • Multi-section marketing website (single page)
  • Brand board + web-ready logo suite (SVG and PNG)
  • Mini-CRM admin dashboard (10 tabs, no SaaS)
  • Lead capture form with Netlify Forms routing
  • Interactive cost estimator (granny flat pricing)
  • 2027 availability calendar (live spot counts)
  • Active builds gallery with progress tracking
  • Completed projects map with photo pins
  • Product catalogue (named build packages)
  • SMS lead notifications (Twilio, post-deploy)
  • File manager for photos, contracts, receipts
  • Xero sync config for invoicing
  • Full documentation + local dev server script

More projects are in the pipeline. Yours could be next.

Get in touch
What clients say

Don't take my word for it

Quotes from the people I've actually built for. Real names, real businesses, real results.

"Brandon built me exactly what I needed — a clean site that captures leads automatically and a CRM that keeps the whole pipeline tidy. No agency runaround, no monthly subscriptions, just a tool that works. Wish I'd found him before I burned $8k on a WordPress site that broke every other week."

Nathan Hendriks Born to Build Carpentry and Construction Services

Your second client quote will live here. Drop me an email reference, a star rating, what you got, and what changed for your business — I'll write the first draft and you approve.

Coming soon Reserved for the next client

Slot three is open too. Honest reviews — short, specific, and from real clients — is how I plan to grow this. No fake quotes, no stock photos, no inflated star counts.

Coming soon Yours could go here
Features

Everything I can build into your project

Not a feature wishlist — these are capabilities I've shipped on real builds. The Born to Build badge marks anything proven on Nathan's project so you can see exactly what gets delivered.

Websites and branding

  • Hand-coded HTML, CSS, JavaScript — no page builders, no WordPress, no bloated themes
  • Mobile-first responsive layout that works on every screen size
  • Brand colours, fonts and logo applied consistently across the site
  • SEO foundations baked in (semantic HTML, Open Graph, Twitter cards, meta)
  • Scroll animations and micro-interactions that feel polished, not gimmicky
  • Modular CSS architecture so updates stay clean as the site grows
Born to Build

Admin dashboard you control

  • Local-dev admin with 10+ tabs (settings, content, FAQs, testimonials, leads, files)
  • Edit any copy on the site without touching code — JSON-backed data binding
  • Drag-and-drop file uploader with camera capture on mobile
  • One-click full bundle export and import for backups
  • Light and dark theme variables across the whole admin
  • Installable as a PWA on phone or desktop
Born to Build

Lead capture and pipeline

  • Structured contact form with project type, budget, and project details
  • Custom lead pipeline (9-stage example: Att 1 to Job Confirmed to Completed)
  • Stale-lead alerts that flag overdue follow-ups in red
  • Daily snapshot panel showing today, overdue, and waiting-on-callback
  • Email templates with mailto integration straight into Outlook
  • Optional SMS notifications via Twilio when a new lead arrives
Born to Build

Multi-user and roles

  • Staff logins with hashed passwords (SHA-256 plus per-user salt)
  • Role-based access — admins see everything, builders see only their jobs
  • Per-build staff assignment so the right people see the right work
  • Append-only audit log of who did what, when
  • Self-service "Reset password" flow with auto-hashing
Born to Build

Mobile and field tools

  • Clock on and off with GPS capture and live timer
  • Currently-on-site live strip showing who's where
  • Payroll roll-up by today, week, fortnight (gross pay, hours x rate)
  • Click-to-Google-Maps on every clock-in location
  • 16px form inputs and 44px touch targets (no iOS zoom)
  • Sticky save bars so the action you need is always reachable
Born to Build

Project and job tracking

  • Active builds dashboard with stage, week and milestone tracking
  • Project map pins for completed jobs (turns into a portfolio over time)
  • Schedule and work diary — site visits, callbacks, build dates
  • Custom tag library (50+ preset tags) for jobs, contacts and leads
  • Year tokens that auto-shift copy when 2027 fills and 2028 opens
Born to Build

Integrations when you need them

  • Xero accounting sync — connection and field mapping config-ready
  • Stripe billing for SaaS-style products
  • Webhooks (HMAC-signed) for Zapier, Make, n8n or custom systems
  • Email and SMS providers (Mailgun, SendGrid, Twilio)
  • iCal feed so the schedule shows up in Outlook or Google Calendar

Production and deployment

  • Staging environment behind an email-OTP gate (Cloudflare Access)
  • Production deployment to Netlify or Cloudflare Pages
  • Custom domain plus SSL configured end to end
  • Defence-in-depth security headers
  • One-line deploy command after the first setup
Born to Build

That's the toolbox. What you actually need depends on your business — let's talk through scope before quoting.

Get a free quote
About Big Bear Marketing

Built by someone who runs a small business too

I'm Brandon Connor — Sydney-based, a decade deep across sales, marketing, and the kind of behind-the-scenes systems work that keeps a small business running. Big Bear Marketing is where all of that comes together.

I started this agency because I kept seeing the same problem: small businesses — tradies, service providers, solo operators — either had no web presence, or they had been stung by a $15k agency bill for a site that looked like a template and broke six months later.

I build every site by hand. No page builders, no bloated themes, no handoff to a junior offshore team. You work with me directly from first call to go-live. If something needs fixing after launch, I'm the person who picks up the phone.

Born to Build (Nathan's site) is the proof of concept. 28 deliverables. End-to-end build. $18-25k of agency-grade work. That's the standard I hold myself to.

No fluff, no jargon Plain language, honest scope, realistic timelines. Every time.
Fast, not rushed Most projects delivered in 6–10 weeks. Quality doesn't take 6 months.
Yours to keep You own the code. No platform lock-in, no monthly hostage fees.
Pricing

Straightforward tiers — no hidden agency mark-ups

Every project starts with a free quote. These tiers give you a ballpark — most clients find the right fit within 30 minutes of talking scope.

Starter
From $5,000

A single-page landing site. Perfect for a solo operator who needs a credible online presence without a complex build.

  • Single landing page
  • Brand colours + logo applied
  • Contact form (Netlify)
  • Mobile-first, fast-loading
  • Netlify deployment
Get a quote
Most popular
Standard
From $12,000

A full multi-section website with every section your business needs to win trust and convert visitors into enquiries.

  • Full multi-section site (5–8 sections)
  • Branding integration (full)
  • Lead capture + email routing
  • SEO foundations + Open Graph
  • Scroll animations + polish
Get a quote
Premium
From $25,000

Everything in Standard plus a built-in admin dashboard and mini-CRM — so you never need to pay for HubSpot, Trello, or a separate contact manager.

  • Full website (Standard scope)
  • Admin dashboard (10+ modules)
  • Mini-CRM (leads, contacts, schedule)
  • File manager + document storage
  • Optional SMS lead notifications
Get a quote
Common questions

Stuff small business owners actually ask

If your question isn't here, message me directly and I'll write back within one business day.

How much does a custom small-business website cost?

It depends on scope, but here is the honest range:

  • $5,000 — Starter: a single landing page, hand-coded, with a contact form and basic SEO.
  • $12,000 — Standard: a full multi-section site, lead capture wired up, email routing, and animations.
  • $25,000 — Premium: the full website plus a built-in admin dashboard and mini-CRM (so you do not need HubSpot or Trello).

Every project starts with a free quote conversation. Most clients land within these tiers within 30 minutes of talking through scope.

Why not just use Wix, Squarespace, or WordPress?

Those tools are great for hobby sites and template-driven projects. They are not great when you need:

  • A site that loads fast on mobile (page builders are bloated).
  • Custom logic — like a quote calculator, multi-stage form, or CRM integration.
  • To own your code so you can move providers without rebuilding from scratch.

I hand-code every site so it is fast, accessible, easy to maintain, and yours. No platform lock-in.

How long does a project take?

Most projects deliver in 6 to 10 weeks from the signed quote. Starter sites are faster (2 to 4 weeks). The biggest delays are usually waiting on content, images, or feedback from your end — if you are responsive, we ship faster.

I will give you a realistic timeline in the quote, not an optimistic one.

Who actually does the work?

Me. From first call to go-live, you talk to one person and that person is doing the build. No offshore subcontractors, no juniors, no "account manager" who relays messages.

This is also why my pricing is what it is — there is no agency margin, no overhead I am paying salaries on.

What happens after launch?

You get 30 days of post-launch bug-fix support at no extra cost. After that, ongoing support is on a separate retainer or hourly basis, depending on what you actually need.

You also get the source code and full ownership — so if you ever want to take it elsewhere, nothing is held hostage.

Do I need to provide my own content and copy?

You provide the raw material — services, prices, photos, the story of your business. I help shape it into copy that actually reads well on a website.

If you need full copywriting from scratch, that is an add-on (typically $1,500 to $3,000 depending on word count). Most clients have enough rough material that we just need to refine.

Can you integrate with Xero, Stripe, Mailchimp, etc.?

Yes. The most common integrations I have built or set up:

  • Xero (accounting sync, invoice automation)
  • Stripe (payments and subscriptions)
  • Twilio (SMS notifications)
  • Mailgun, SendGrid (transactional email)
  • Cloudflare (security, CDN, custom domain)
  • Webhooks for Zapier, Make, n8n (anything-to-anything plumbing)

If your stack uses something I have not touched before, I will research it and tell you upfront if it is a fit.

What do you need from me to start?

Three things:

  1. An enquiry via the contact form so I have your project details in writing.
  2. A 30-minute call so we can talk through scope, timeline, and any tricky bits.
  3. A signed quote and 50% deposit to lock in your start date.

From there I provide a build calendar and weekly progress updates until go-live.

Get in touch

Let's talk about your project

Fill in the form and I'll get back to you within one business day with a plain-English response — no templated proposals, no pushy sales call unless you want one.

Phone 0488 736 141
Location Sydney, NSW — available remote
ABN 34 739 173 001
What to expect: I read every message myself, reply within one business day, and give you a straight answer on whether I can help — even if the answer is "not the right fit right now."

Tell me about your project

No spam. No cold calls. Straight reply within one business day.